Privacy Policy

Welcome to Smart Desi AI (“we,” “our,” “us”). We build and support AI-powered home and personal devices. We respect your privacy and explain below what information we collect, how we use it, and the rights available to you.

1) Information We Collect

  • Information you provide: name, email, phone, shipping details, messages submitted via forms, warranty/registration data.
  • Device & app data: limited telemetry from our devices and mobile apps (e.g., device model, OS version, error logs, feature usage counts). We do not record content you process on the device unless you explicitly enable cloud backup features.
  • Technical data: IP address, browser type, pages viewed, time on page, and cookie identifiers.

2) How We Use Information

  • Provide, activate, and support our AI devices and apps.
  • Troubleshoot, improve reliability, and enhance features.
  • Respond to inquiries and provide customer support.
  • Send service and safety notices (you can opt out of non-essential updates).
  • Comply with legal obligations and protect against misuse.

3) Lawful Bases

We typically rely on your consent, performance of a contract (e.g., device purchase/registration), and our legitimate interests in operating and improving our products and services.

4) Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. Telemetry is stored in aggregated or pseudonymized form where feasible.

5) Sharing of Information

We do not sell personal data. We may share limited data with service providers (hosting, analytics, payment processing, customer support) under confidentiality and data protection commitments, or disclose information where required by law.

6) International Transfers

If data is transferred across borders, we apply appropriate safeguards consistent with applicable laws.

7) GDPR Policy (EEA/UK)

If you are located in the EEA/UK, you have the following rights subject to applicable law:

  • Access & Rectification: request a copy of your data or corrections.
  • Erasure: ask us to delete data when it is no longer needed.
  • Restriction & Objection: request processing limits or object to certain uses.
  • Portability: receive your data in a commonly used format.
  • Withdraw Consent: where processing relies on consent, you may withdraw it at any time.

To exercise rights, contact us using the details below. We may ask for information to verify your identity.

8) Cookies Policy

We use cookies to operate the site, remember preferences, and understand usage. You can manage or disable cookies in your browser settings; some features may not work correctly if cookies are disabled.

  • Strictly Necessary: security, session management, forms.
  • Analytics: aggregate metrics that help us improve usability and content.
  • Preferences: remember settings such as language.

9) Children’s Privacy

Our products and site are intended for adults. If you believe a child has provided personal data, please contact us to request deletion.

10) Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or loss.

11) Contact Us

Smart Desi AI
A 7, Commercial Complex, Dr Mukherjee Nagar
Delhi, Delhi 110009
India
Phone: +91 11 2765 8461
Email: privacy@smartdesiai.com

For cross-references on forms and terms, see our Privacy Policy link in the site footer.

12) Updates to This Policy

We may update this Policy from time to time. Material changes will be indicated by updating the “Last updated” date below.

Last updated: August 2025