Terms & Conditions

These Terms and Conditions (“Terms”) govern the use of Smart Desi AI (“we,” “our,” “us”) products and services, including our website smartdesiai.com. By purchasing or using our AI devices and related services, you agree to these Terms. Please read carefully.

1) Use of Services

Our AI devices and related applications are intended for personal and household use. Commercial or unlawful use is not permitted. You agree to use our services in compliance with applicable laws and not to misuse or interfere with device functionality.

2) Orders & Payments

Orders are confirmed once full payment is received. Prices listed on our website include applicable taxes unless otherwise noted. Payment details are processed through secure third-party providers.

3) Delivery

We arrange delivery through logistics partners. Estimated delivery timelines are provided during checkout. Actual delivery may vary due to courier availability or unforeseen delays.

4) Warranty

Our devices include a limited warranty covering manufacturing defects for a period of 12 months from the date of purchase. The warranty does not cover misuse, unauthorized modifications, or accidental damage.

5) Refund Policy

We aim to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following conditions:

  • Refund requests must be made within 14 days of delivery.
  • The device must be returned in original packaging, unused or in like-new condition, with all included accessories.
  • Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrectly supplied.
  • Once inspected and approved, refunds are issued to the original payment method within 7–10 business days.
  • Customized or special-order products may not be eligible for refund except where legally required.

6) Limitation of Liability

To the extent permitted by law, Smart Desi AI is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our devices. Some jurisdictions do not allow such exclusions; in those cases, liability is limited to the maximum extent permitted.

7) Intellectual Property

All content on our website, product designs, and materials are the property of Smart Desi AI and may not be copied or distributed without prior written consent.

8) Privacy

Our collection and use of personal data are governed by our Privacy Policy.

9) Governing Law

These Terms are governed by the laws of India. Any disputes will be handled in the courts of Delhi, India.

10) Contact Information

Smart Desi AI
A 7, Commercial Complex, Dr Mukherjee Nagar
Delhi, Delhi 110009, India
Phone: +91 11 2765 8461
Email: privacy@smartdesiai.com

Last updated: August 2025